tag:status.vertify.com,2005:/historyVertify Status - Incident History2024-03-29T00:24:04-05:00Vertifytag:status.vertify.com,2005:Incident/203222842024-03-21T14:35:24-05:002024-03-21T14:35:24-05:00Vertify Service Interruption<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:35</var> CDT</small><br><strong>Resolved</strong> - Vertify's services were briefly interrupted for a few customers today at 1:45 PM CT, and tasks may have resulted in internal errors. Full functionality was resumed at 1:54 PM CT.</p>tag:status.vertify.com,2005:Incident/201154542024-03-21T14:30:40-05:002024-03-21T14:30:40-05:00Vertify will undergo scheduled maintenance on 3/2/24 from 8p-10p CT for some of our US-based customers.<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance was completed on 3/2/24.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:04</var> CST</small><br><strong>Scheduled</strong> - Vertify will undergo scheduled maintenance on 3/2/24 from 8p-10p CT for some of our US-based customers.<br /><br />Thank you for your patience as we’re working hard to improve your product experience. Please don’t hesitate to submit a ticket to our technical support team at support@vertify.com with any questions or concerns that may arise.</p>tag:status.vertify.com,2005:Incident/189469252023-10-27T12:44:56-05:002023-10-27T12:44:56-05:00Vertify Service Interruption<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:44</var> CDT</small><br><strong>Resolved</strong> - Full functionality has been restored, but please reach out to the support team directly if further issues are detected at support@vertify.com.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:39</var> CDT</small><br><strong>Monitoring</strong> - Vertify services have been restored and the team is monitoring.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:21</var> CDT</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/179562192023-07-25T11:57:37-05:002023-07-25T11:57:37-05:00Vertify Services Interruption<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:57</var> CDT</small><br><strong>Resolved</strong> - Full functionality has been restored, but please reach out to the support team directly if further issues are detected at support@vertify.com.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:12</var> CDT</small><br><strong>Monitoring</strong> - Vertify services have been restored and the team is monitoring. We'll provide additional updates as available.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:10</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and the team is working to restore full functionality. We'll provide additional updates as available.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>09:51</var> CDT</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/157731882023-01-04T13:49:04-06:002023-01-04T13:49:04-06:00Vertify Login Service Interruption<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:49</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:48</var> CST</small><br><strong>Monitoring</strong> - The problem has been resolved with logging into the Vertify site. We are monitoring to ensure the problem does not recur. <br /><br />No impact was detected to integration services.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> CST</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/114074322022-10-04T08:03:01-05:002022-10-04T08:03:01-05:00Vertify Login Service Interruption<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:03</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:02</var> CDT</small><br><strong>Monitoring</strong> - The problem has been resolved with logging into the Vertify site. We are monitoring to ensure the problem does not recur. <br /><br />No impact was detected to integration services.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> CDT</small><br><strong>Investigating</strong> - Vertify's login services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/87826102021-12-07T16:59:17-06:002021-12-07T16:59:17-06:00Delayed Integrations<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:59</var> CST</small><br><strong>Resolved</strong> - We have confirmed that all operations have returned to normal</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> CST</small><br><strong>Monitoring</strong> - Degraded performance causes have been resolved. We are monitoring to ensure performance returns to normal.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:49</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance with collections and movements in the US region. We are working to resolve this as quickly as possible.</p>tag:status.vertify.com,2005:Incident/58173442020-12-16T11:30:27-06:002020-12-16T11:30:27-06:00Vertify Services Interruption<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:30</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:17</var> CST</small><br><strong>Monitoring</strong> - The problem has been resolved. We are monitoring to ensure the problem does not recur. <br /><br />This problem impacted the web application in the US datacenter. No impact was detected to integration and analytics services.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:01</var> CST</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/48033092020-09-10T10:43:24-05:002020-09-10T10:43:24-05:00Notice of Scheduled System Maintenance (US-Standard Customers) - 8/12/20-8/19/20<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:43</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:08</var> CDT</small><br><strong>Scheduled</strong> - Vertify will undergo scheduled maintenance 8/12/20 through 8/19/20 from 11a-12p CT for some of our US-Standard customers.<br /><br />Thank you for your patience as we’re working hard to improve your product experience. Please don’t hesitate to submit a ticket to our technical support team at support@vertify.com with any questions or concerns that may arise.</p>tag:status.vertify.com,2005:Incident/47500342020-09-10T10:43:06-05:002020-09-10T10:43:06-05:00Notice of Scheduled System Maintenance (US-Basic Customers) - 8/3/20-8/10/20<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:43</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:04</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:15</var> CDT</small><br><strong>Scheduled</strong> - Vertify will undergo scheduled maintenance 8/3/20 through 8/10/20 from 11a-12p CT for some of our US-Basic customers.<br /><br />Thank you for your patience as we’re working hard to improve your product experience. Please don’t hesitate to submit a ticket to our technical support team at support@vertify.com with any questions or concerns that may arise.</p>tag:status.vertify.com,2005:Incident/46923952020-07-31T09:11:49-05:002020-07-31T09:11:49-05:00Notice of Scheduled System Maintenance (EU Customers)<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:11</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>15:17</var> CDT</small><br><strong>Scheduled</strong> - Vertify will undergo scheduled maintenance 7/27/20 through 7/29/20 from 11a-12p CT, and services will be unavailable at that time for some European customers.<br /><br />Thank you for your patience as we’re working hard to improve your product experience. Please don’t hesitate to submit a ticket to our technical support team at support@vertify.com with any questions or concerns that may arise.</p>tag:status.vertify.com,2005:Incident/46294542020-07-23T15:14:00-05:002020-07-23T15:14:00-05:00Notice of Scheduled System Maintenance<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>15:14</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>08:53</var> CDT</small><br><strong>Scheduled</strong> - Vertify performed scheduled maintenance 7/20/20 through 7/23/20 from 11a-12p CT, and services were unavailable at that time for some Australian customers.<br /><br />Thank you for your patience as we’re working hard to improve your product experience. Please don’t hesitate to submit a ticket to our technical support team at support@vertify.com with any questions or concerns that may arise.</p>tag:status.vertify.com,2005:Incident/42189922020-05-31T11:09:56-05:002020-05-31T11:09:56-05:00Scheduled Maintenance in US on May 31<p><small>May <var data-var='date'>31</var>, <var data-var='time'>11:09</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>11:08</var> CDT</small><br><strong>Update</strong> - Scheduled maintenance is complete</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>14:42</var> CDT</small><br><strong>Scheduled</strong> - We will be pausing all integrations during this window to perform maintenance. All schedules will resume and no user actions will be necessary.</p>tag:status.vertify.com,2005:Incident/36206732020-02-27T09:36:05-06:002020-02-27T09:36:05-06:00Vertify Service Interruption<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:36</var> CST</small><br><strong>Resolved</strong> - Vertify's services were interrupted for a period for some customers. Full functionality is restored. Please reach out to the support team directly if further issues are detected at support@vertify.com.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:56</var> CST</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/36064682020-02-24T21:41:02-06:002020-02-24T21:41:02-06:00Vertify Service Interruption in EU Data Center<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>21:41</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>15:41</var> CST</small><br><strong>Update</strong> - We have resolved the issue and are continuing to monitor the service for normal operations.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:47</var> CST</small><br><strong>Monitoring</strong> - Our team has identified the issue and is currently monitoring. We'll continue to provide updates as they become available.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>08:28</var> CST</small><br><strong>Investigating</strong> - Vertify is experiencing a service disruption in Europe and we are currently investigating. We will continue to monitor and provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/35307142020-02-06T10:29:48-06:002020-02-06T10:29:48-06:00Vertify Service Interruption<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:29</var> CST</small><br><strong>Resolved</strong> - Vertify's services were interrupted for a period overnight for some customers. Full functionality is restored. Please reach out to the support team directly if further issues are detected at support@vertify.com.</p>tag:status.vertify.com,2005:Incident/29013692019-08-22T10:43:25-05:002019-08-22T10:43:25-05:00Vertify Service Interruption<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:43</var> CDT</small><br><strong>Resolved</strong> - The issue has been identified and resolved, and all integrations should be up and running. If there is further issue, please reach out directly to our support team for additional assistance.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>10:28</var> CDT</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/27701852019-07-26T21:21:32-05:002019-07-26T21:21:32-05:00Vertify Service Interruption<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>21:21</var> CDT</small><br><strong>Resolved</strong> - The issue has been identified and resolved, and all integrations should be up and running. If there is further issue, please reach out directly to our support team for additional assistance.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>20:52</var> CDT</small><br><strong>Investigating</strong> - Vertify's services are currently interrupted for some customers. We are working as quickly as possible to restore full functionality, and will continue to provide updates as they become available.</p>tag:status.vertify.com,2005:Incident/26360032019-07-01T07:54:11-05:002019-07-01T07:54:11-05:00System Slow-Down - Currently Investigating<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>07:54</var> CDT</small><br><strong>Resolved</strong> - We have identified the issue, and are are actively monitoring the integrations to ensure a successful resolution. Please contact our support team if you experience further degradation of your services.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>07:52</var> CDT</small><br><strong>Investigating</strong> - An isolated number of clients are currently experiencing a slowdown of their system integration, and our engineering team is currently investigating. We will provide additional updates as they become available.</p>tag:status.vertify.com,2005:Incident/25988652019-06-25T19:00:38-05:002019-06-25T19:00:38-05:00Scheduled Maintenance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>18:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:52</var> CDT</small><br><strong>Scheduled</strong> - Our Ireland datacenter customer will be undergoing system maintenance at 12:00 AM IST (GMT+1) on June 25, 2019. During this time the system will be unavailable.<br /><br />Note: Our US and AU datacenter will be not be affected by this schedule window.</p>tag:status.vertify.com,2005:Incident/25987942019-06-25T10:58:41-05:002019-06-25T10:58:41-05:00Scheduled Maintenance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>10:58</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>10:57</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:37</var> CDT</small><br><strong>Scheduled</strong> - Our Australia datacenter customer will be undergoing system maintenance at 12:00 AM AEST (GMT+10) on June 25, 2019. During this time the system will be unavailable.<br /><br />Note: Our US and EU datacenter will be not be affected by this schedule window.</p>tag:status.vertify.com,2005:Incident/24745602019-05-31T09:07:55-05:002019-05-31T09:07:55-05:00System Slow-down: Current Investigating<p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:07</var> CDT</small><br><strong>Resolved</strong> - We have identified the issue, and are are actively monitoring the integrations to ensure a successful resolution. Please contact our support team if you experience further degradation of your services.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:46</var> CDT</small><br><strong>Investigating</strong> - An isolated number of clients are currently experiencing a slowdown of their system integration, and our engineering team is currently investigating. We will provide additional updates as they become available.</p>tag:status.vertify.com,2005:Incident/24237742019-05-25T14:56:47-05:002019-05-25T14:56:47-05:00Scheduled Maintenance<p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:56</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:54</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>07:50</var> CDT</small><br><strong>Scheduled</strong> - Vertify's US, EU, and AUS datacenter customers will be undergoing a planned system maintenance on May 25, 2019 from 9am CST to 3pm CST. The system will be unavailable during this time frame.</p>tag:status.vertify.com,2005:Incident/24020782019-05-15T09:54:04-05:002019-05-15T09:54:04-05:00Scheduled Maintenance<p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:54</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:40</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>15:17</var> CDT</small><br><strong>Scheduled</strong> - Our Australia datacenter customer will be undergoing system maintenance at 12:00 AM AEST (GMT+10) on May 15, 2019. During this time the system will be unavailable.<br /><br />Note: Our US and EU datacenter will be not be affected by this schedule window.</p>tag:status.vertify.com,2005:Incident/20989142018-12-22T14:57:20-06:002018-12-22T14:57:20-06:00December Maintenance Window<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:57</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:51</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:02</var> CST</small><br><strong>Scheduled</strong> - Vertify's US, EU, and AUS datacenter customers will be undergoing a planned system maintenance on December 22, 2018 from 9am CST to 3pm CST. The system will be unavailable during this time frame.</p>